At House of Holly, we value the trust you place in us and are committed to handling your personal information responsibly.
This Privacy Policy explains how Holly & VS Pet Private Limited, operating under the brand name House of Holly ("HOH", "we", "us", or "our"), collects, uses, stores, shares, and protects your personal information when you visit, browse, make a purchase through, or otherwise interact with our website and services.
We aim to handle personal information in accordance with applicable Indian law, including applicable provisions of the Digital Personal Data Protection Act, 2023 and other relevant data protection and privacy laws and rules, as applicable.
1. Who We Are
The House of Holly website is operated by:
Holly & VS Pet Private Limited
Brand: House of Holly
Registered Office: B7/5093, Vasant Kunj, New Delhi, India - 110070
Email: hello@houseofholly.in
Phone: +91 7983603169
For applicable data protection law, Holly & VS Pet Private Limited is responsible for the personal information collected and processed in connection with our website and services.
2. Information We Collect
Depending on how you interact with House of Holly, we may collect the following information.
Information you provide directly
This may include:
- Name
- Email address
- Mobile or telephone number
- Billing address
- Shipping address
- Order and purchase details
- Customer support communications
- Information you provide when subscribing to communications
- Information voluntarily provided when participating in HOH events, campaigns, or other activities
Information collected through your purchase
When you place an order, we may collect information necessary to process, fulfil, and support your purchase, including order details, payment status, delivery information, and transaction-related information.
Payment information
Payments made through our website are processed through Razorpay and/or other authorised payment service providers made available at checkout.
We do not ordinarily store complete credit card, debit card, banking, UPI, or other payment instrument credentials on our own systems.
Payment information is processed in accordance with the practices and policies of the relevant payment service provider.
Information collected automatically
When you visit our website, certain technical and usage information may be collected automatically, including:
- IP address
- Device information
- Browser type
- Operating system
- Pages viewed
- Website interactions
- Referring website or source
- Approximate location derived from technical information, where applicable
- Other information generated through the operation and security of the website
3. Shopify
Our online store is hosted and operated using Shopify.
When you browse our store or make a purchase, Shopify may process certain personal and technical information in order to provide website, store, checkout, hosting, security, and related services.
Your information may therefore be processed by Shopify in connection with the operation of our online store.
For more information about how Shopify handles personal information, please refer to Shopify's applicable privacy documentation.
4. How We Use Your Information
We may use personal information to:
Process and fulfil your orders
Including to:
- Process purchases
- Confirm orders
- Process payments
- Pack and dispatch products
- Coordinate delivery
- Provide order updates
- Handle exchanges, cancellations, refunds, or other customer support matters
Communicate with you
Including to:
- Respond to enquiries
- Provide customer support
- Communicate about an order
- Send important transactional or service-related notifications
- Respond to requests or complaints
Improve our website and services
Including to:
- Understand how visitors use our website
- Analyse customer interactions and preferences
- Improve products and services
- Improve website functionality and customer experience
- Develop future collections and offerings
Security and fraud prevention
Including to:
- Protect our customers and website
- Detect or investigate suspected fraudulent or unauthorised activity
- Protect our legal rights and business operations
Marketing communications
Where permitted by applicable law and, where required, with your consent, we may send you information about:
- New collections
- Limited drops
- Product launches
- Events
- Offers
- House of Holly news and updates
5. Consent and Withdrawal of Consent
Where we rely on your consent to process personal information, we will seek consent in accordance with applicable law.
You may withdraw consent where applicable.
For example, you may unsubscribe from promotional emails or other marketing communications at any time using the unsubscribe mechanism provided or by contacting us at: hello@houseofholly.in
Withdrawal of consent will not affect the processing of personal information that was lawfully carried out before consent was withdrawn.
Please note that we may still need to process certain information where necessary to fulfil an existing order, meet legal obligations, resolve disputes, or for other purposes permitted under applicable law.
6. How We Share Information
We do not sell or rent your personal information.
We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our services.
These may include:
- Shopify, for website and store operations
- Razorpay and other authorised payment service providers, for payment processing
- Shipping and delivery partners
- Website hosting and technology providers
- Analytics providers, where used
- Customer communication providers, where used
- Marketing service providers, where used and permitted
- Professional advisers, where reasonably necessary
We may also disclose personal information where required or permitted by law, including to comply with legal obligations, respond to lawful requests, protect our rights, investigate fraud, or in connection with a lawful business restructuring or transaction.
7. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies.
These may help us:
- Operate the website
- Maintain security
- Remember preferences
- Understand website usage
- Analyse website performance
- Improve our products and services
- Measure the effectiveness of communications or campaigns, where applicable
Some technologies may be essential for the operation of the website.
Where applicable, we will provide appropriate choices regarding non-essential cookies or similar technologies.
You may also manage certain cookies through your browser settings. Disabling some cookies may affect the functionality of the website.
8. Marketing Communications
If you have subscribed or otherwise consented where required, we may contact you with promotional communications.
You may opt out at any time by:
- Clicking the unsubscribe option in the relevant communication; or
- Contacting us at hello@houseofholly.in
Opting out of marketing communications will not prevent us from sending essential transactional communications relating to an order, purchase, customer service request, or other ongoing interaction.
9. Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Where a personal data breach occurs and notification is required under applicable law, we will take appropriate action in accordance with applicable legal requirements.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Fulfilling orders
- Providing customer support
- Maintaining business and transaction records
- Meeting tax, accounting, legal, or regulatory obligations
- Resolving disputes
- Preventing fraud
- Protecting our legal rights
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law.
11. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to applicable personal information held by us
- Request correction of inaccurate or incomplete information
- Request deletion where applicable
- Withdraw consent where processing is based on consent
- Raise a grievance regarding the handling of your personal information
- Exercise other rights available under applicable law
To make a request, please contact us at: hello@houseofholly.in
We may need to verify your identity before acting on certain requests.
12. Grievances and Privacy Concerns
If you have a question, concern, complaint, or request relating to your personal information, please contact:
Privacy / Grievance Contact
Holly & VS Pet Private Limited
Email: hello@houseofholly.in
Phone: +91 7983603169
Registered Office: B7/5093, Vasant Kunj, New Delhi , India - 110070
Please provide sufficient information for us to understand and review your concern.
13. International Processing
Some third-party providers used to operate our website, process payments, provide technology services, or support our business may process information outside India.
Where personal information is processed outside India, we will handle such processing in accordance with applicable Indian law and any applicable requirements or restrictions.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment providers, or other services.
These third parties operate independently of House of Holly, and we are not responsible for their privacy practices, content, or security.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
15. Children's Privacy
Our website and products are intended for a general audience and are not specifically directed towards children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable law.
The updated policy will be posted on this page with a revised "Last Updated" date.
Where required by applicable law, we will provide additional notice or seek consent before making material changes.
17. Contact Us
For questions, requests, or concerns regarding this Privacy Policy, please contact:
Holly & VS Pet Private Limited
House of Holly
Email: hello@houseofholly.in
Phone: +91 7983603169
Registered Office: B7/5093, Vasant Kunj, New Delhi, India - 110070