Welcome to House of Holly.
These Terms of Service ("Terms") govern your access to and use of the House of Holly website, including the purchase of products through our online store.
The website is operated by Holly & VS Pet Private Limited, operating under the brand name House of Holly ("HOH", "we", "us", or "our").
By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced on our website. If you do not agree with these Terms, please do not use our website or place an order.
1. Our Products
House of Holly creates products for pets and pet parents.
We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, materials, and other details displayed on our website are accurate. However, colours and appearances may vary depending on your screen, device, photography, lighting, and other factors.
Certain products may be handmade, crafted, or produced in limited quantities. Minor variations in colour, texture, finish, or detailing may occur and shall not necessarily be considered defects.
We reserve the right to modify, discontinue, or limit the availability of any product at any time.
2. Product Availability
All products are subject to availability.
Adding an item to your cart does not guarantee its availability at the time your order is processed. If a product becomes unavailable after you have placed an order, we may contact you regarding the order and, where applicable, offer an alternative, a refund, or another appropriate resolution.
We reserve the right to limit the quantities of products purchased by any individual, household, or order where reasonably necessary.
3. Pricing
All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.
Prices, offers, and product availability may change from time to time without prior notice.
Any applicable taxes, shipping charges, or other charges will be displayed or communicated at checkout, where applicable.
We make reasonable efforts to ensure pricing accuracy. In the event of an obvious pricing or technical error, we reserve the right to cancel or correct the affected order in accordance with applicable law. If payment has already been received for an order that cannot be fulfilled due to such an error, an appropriate refund will be processed.
4. Orders and Acceptance
When you place an order, you are making an offer to purchase the selected product(s).
An order confirmation does not necessarily constitute final acceptance of your order. We reserve the right to accept, refuse, cancel, or limit an order where reasonably necessary, including in cases of:
- Product unavailability
- Suspected fraud or unauthorised transactions
- Incorrect pricing or product information
- Errors in your order or payment information
- Breach of these Terms
- Any other lawful reason
Where an order is cancelled after payment has been successfully received, any applicable refund will be processed in accordance with our Refund and Cancellation Policy and applicable law.
5. Payments
Payments made through our website are processed through Razorpay and/or other authorised payment service providers made available at checkout.
By placing an order, you agree to provide accurate and complete payment information and represent that you are authorised to use the selected payment method.
House of Holly does not ordinarily store your complete credit card, debit card, banking, UPI, or other payment instrument credentials on its own systems.
Payment processing is also subject to the terms, conditions, and policies of the relevant payment service provider.
6. Shipping and Delivery
Shipping and delivery timelines may vary depending on the product, availability, production requirements, and delivery location.
The estimated delivery timeframe for each product, where applicable, will be displayed on the relevant product page or communicated during the order process.
For certain products, including made-to-order, limited-edition, handcrafted, or specially produced items, delivery timelines may differ.
Please refer to our Shipping & Returns Policy and the relevant product page for product-specific shipping information.
While we make every reasonable effort to deliver orders within the estimated timeframe, delivery dates are estimates and may be affected by circumstances beyond our reasonable control, including courier delays, weather conditions, public holidays, operational disruptions, or force majeure events.
7. Returns, Exchanges and Refunds
Return, exchange, refund, and cancellation eligibility may vary by product.
Product-specific conditions will be displayed on the relevant product page where applicable.
Our general policies governing these matters are set out in our Shipping & Returns Policy and, where applicable, our Refund and Cancellation terms.
By placing an order, you agree to review the relevant product-specific terms before completing your purchase.
8. Customer Responsibilities
You agree to provide accurate, current, and complete information when placing an order or using our website.
You are responsible for ensuring that:
- Your shipping and contact details are correct
- You are authorised to use the payment method provided
- The product ordered is suitable for your intended use
- Any sizing, measurement, or product information provided on the relevant product page has been reviewed before purchase
Where products are designed for pets, the pet parent remains responsible for the appropriate use, supervision, fitting, and care of the product.
9. Product Care and Use
Our products should be used responsibly and in accordance with any product-specific instructions or care guidelines provided by us.
You are responsible for supervising your pet while using any HOH product where supervision is reasonably required.
House of Holly shall not be responsible for damage, injury, or loss arising from improper use, misuse, unauthorised modification, failure to follow product instructions, or use of a product in a manner for which it was not intended, subject to applicable law.
Nothing in these Terms excludes any liability that cannot be excluded under applicable law.
10. Intellectual Property
All content on the House of Holly website, including but not limited to our name, logo, designs, photographs, videos, graphics, text, product names, artwork, and other brand materials, is owned by or licensed to House of Holly and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, commercially exploit, or otherwise use any such content without our prior written permission.
11. User Content and Communications
If you submit, tag, mention, or share content with House of Holly, including photographs, videos, reviews, testimonials, or other material, we may contact you to seek permission to feature or share such content.
Where you expressly provide permission, you grant House of Holly a non-exclusive right to use the approved content for the agreed promotional, marketing, editorial, or other communicated purpose.
12. Third-Party Services and Links
Our website may contain links to third-party websites, platforms, payment providers, or other services.
These third parties operate independently of House of Holly. We are not responsible for their content, availability, practices, terms, or privacy policies.
Your use of third-party services may be subject to their respective terms and policies.
13. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
14. Limitation of Liability
To the fullest extent permitted by applicable law, House of Holly shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from the use of our website or products.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is not permitted by applicable law.
15. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, products, services, website, or applicable law.
The updated version will be posted on this page with a revised "Last Updated" date.
Your continued use of the website after any changes take effect constitutes acceptance of the updated Terms, subject to applicable law.
16. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, the courts having jurisdiction over the registered office of Holly & VS Pet Private Limited shall have jurisdiction over disputes arising in connection with these Terms.
17. Contact Us
For questions regarding these Terms, please get in touch with us at:
House of Holly
Holly & VS Pet Private Limited
Email: hello@houseofholly.in
Phone: +91 7983603169
Registered Office: B-7/5093, Vasant Kunj, New Delhi, India - 110070